Delivering Learning In The Flow Of Work
I recently had the opportunity to explore (in the form of a company demo) a digital adoption platform (DAP), and it gave me a new perspective on how I think about learning in the workplace.
What Is A DAP And Why It Caught My Attention
A DAP is a layer of technology that integrates directly with the tools employees use daily—guiding them through processes in real time using walk-throughs, tool tips, and smart nudges. As someone deeply involved in the integration of technology in Learning and Development (L&D), this was exciting. Instead of taking learners away from their work for a course or module, DAPs deliver learning as they work, making it practical, immediate, and highly contextual.
An Example From What I Observed
The recent demo of a digital adoption platform really got me thinking about how effectively it can be implemented within the learning ecosystem. As I explored the features, I couldn’t help but relate it to a common challenge faced by many at the workplace.
Let me explain with a quick example. Imagine a new joiner learning to use the internal utilization/time tracking tool. Traditionally, this would involve separate logins, manuals, or explainer videos—resources that are useful, but often time-consuming and detached from the actual workflow. The team member would have to watch the video, switch tabs, try to recall the steps, and then attempt the task—leading to delays, confusion, or errors.
Now, imagine a different experience. As the employee logs into the platform, they are guided step-by-step on the tool itself. The DAP walks them through where to input time, highlights required fields, nudges them if something is missing, and even acknowledges task completion with a gentle prompt. All this happens in real time, without the need to leave the screen or refer to a separate resource.
This kind of embedded support not only simplifies the learning curve but also reinforces the 70:20:10 model—particularly the “learning by doing” aspect. It’s an efficient, intuitive, and learner-centered way to adopt new systems.
How DAP Aligns With The 70:20:10 Learning Model
More than a tech layer, DAPs actively enable and support learning in the flow of work, and align beautifully with the 70:20:10 model for Learning and Development. Let’s unpack that a bit. What is 70:20:10 learning model?
- 70% of learning comes from on-the-job experiences
- 20% from interactions and feedback
- 10% from formal training
The 70:20:10 Model
Let’s Break It Down: DAP And The 70:20:10 Model
70%: Learning Through Experience
How DAP supports this
DAPs embed learning into day-to-day tasks. They guide users through new processes while they’re working—making learning feel natural and immediate.
Example
Let’s say a new employee is learning to file expense reports in a complex finance tool. Instead of sitting through a 30-minute training, the DAP walks them through it live, step by step, within the tool. The employee doesn’t leave the interface, doesn’t get stuck, and learns by doing. Over time, they build confidence, make fewer mistakes, and internalize the process—all while staying productive.
Why it works
This kind of learning mirrors how people actually learn in real life—by trying, failing, and improving. It’s contextual, just-in-time, and boosts retention because it’s tied to real outcomes.
20%: Learning Through Others
How DAP supports this
Many DAPs allow integration with chatbots, peer tips, or internal discussion boards. More importantly, DAPs can prompt users to seek help or input when needed—facilitating those crucial social learning moments.
Example
While onboarding into a new role, a DAP might guide an employee through a project management tool and suggest, “Ask your team lead for examples of past project timelines.” Or it might flag a peer-reviewed best practice right inside a workflow.
Why it works
This reinforces that learning isn’t a solo journey. By nudging learners to engage with others or follow what peers are doing, DAPs help bridge knowledge gaps through collaboration—something an LMS often doesn’t do.
10%: Formal Learning
How DAP complements this
While DAPs aren’t designed to replace LMSs, they enhance formal learning by reinforcing it. After someone completes an LMS module, a DAP can reinforce the same concepts at the point of application.
Example
An employee completes a course on risk and security best practices. Weeks later, when accessing a sensitive system, the DAP reminds them: “Remember to enable two-factor authentication—click here to do it” or “As per the company policy you are not allowed to send this via email.” The concept from the LMS course is now tied to a real action, in real time.
Why it works
Formal learning sticks better when it’s reinforced repeatedly and in relevant moments. DAPs make sure those moments happen when and where they matter most.
To Conclude
The 70:20:10 model has taught us that a large part of learning happens informally—through doing and interacting in real time. I believe digital adoption platforms (DAPs) can significantly enhance this kind of learning, especially by supporting employees directly in the flow of work. One area where I see huge potential is onboarding. For new joiners navigating unfamiliar tools and systems, DAPs can reduce friction and boost confidence from day one. This is something I’m keen to explore in the coming months.
I’d love to hear from those who’ve implemented DAPs in their learning ecosystem—what worked, what didn’t, and what you’d do differently.
Disclaimer: This is not a promotional post. These are personal views based on my research and a recent demo I attended.
Image Credits:
The image within the body of this article was created and supplied by the author.